Frequently Asked Questions
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How long does shipping take?
Shipping time varies by location. These are our estimates:
|LOCATION||*ESTIMATED SHIPPING TIME|
|The United States, United Kingdom, Canada||2-5 Weeks|
|Australia, New Zealand||2-5 Weeks|
|Mexico, Central America, South America||3-6 Weeks|
|East Asia, Southeast Asia||3-6 Weeks|
|Middle East||3-6 Weeks|
*This doesn’t include our 1-3 days of processing time.
Our shipping time estimation already counting for COVID IMPACT,
Do you provide tracking information?
You will receive an email contain your tracking information. Track order here.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to be updated on the system after the item is shipped. If your order was placed more than 8 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
We accept payment with credit card (Visa, MasterCard, Discover, and American Express), debit card, or e-check (i.e. using your regular Bank Account).
You can use Paypal as payment method. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing
EXCHANGE & REFUND
Customer satisfaction is our #1 priority.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was faulty, wrong order, arrived broken.
- Part of your order is missing from the package.
We will NOT make refund or reshipment if:
- Your order did not arrive due to factors within your control (i.e providing the wrong shipping address)
- Your order did not arrive in time due to exceptional circumstances outside the control (i.e. delayed by a natural disaster).
Timeframe in which we accept returns?
Returns must be shipped back to us within 30 days from the date you your package is delivered.
Who Is Responsible for Return product?
We will provide a pre-paid label for anything that was damage, miss printed, or defective. For all other cases, return shipping cost are the responsibility of the customer.
When will you receive your refund?
All returns product will be processed through our inspection department for approval/rejection. If you are approved for a refund please allow 3-5 business days to receive your refund once it is refunded.
We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days.